Privacy Policy

1. Information We Collect

When you use Flexihub, we collect information you provide directly: your name, email address, phone number, and M-PESA transaction details when purchasing tickets. We also collect information about the events you browse and tickets you purchase to improve your experience.

2. How We Use Your Information

We use your information to:

• Process ticket purchases and deliver tickets to you
• Verify M-PESA payments and prevent fraud
• Send you ticket confirmations and event updates
• Provide customer support and respond to inquiries
• Improve and personalise your experience on our platform

3. M-PESA Payment Data

When you pay via M-PESA, we receive transaction confirmation from Safaricom's payment gateway. We store the transaction ID, amount, phone number, and timestamp to verify your payment and issue your ticket. We never store your M-PESA PIN or access your M-PESA account beyond the transaction confirmation.

4. Data Sharing

We share your name and ticket details with event organisers solely for gate validation purposes. We do not sell, rent, or share your personal data with third parties for marketing purposes. We may disclose information if required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures to protect your personal information. All data is transmitted over encrypted connections (HTTPS), and we follow best practices for secure data storage. Payment verification occurs over secure Safaricom APIs.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can update your profile information at any time from your account settings. To request full data deletion, contact us at the details below.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@flexihub.test.